Responsible Gaming
at 444r

444r is one of Bangladesh's most trusted online casino and cricket betting platforms, and with that position of trust comes a profound responsibility. We are committed to providing a safe, fair, and transparent gaming environment where every player — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — can enjoy our games and betting markets as a form of leisure without fear of harm.

Responsible gaming is not a checkbox at 444r — it is embedded into the architecture of our platform. From the moment you create your account, you have access to a comprehensive suite of player-protection tools that allow you to set your own limits, take breaks, restrict your access, and seek help if gambling ever stops being fun. These tools are always available and always free to use.

We also train our customer support team to recognise the early warning signs of problem gambling and to respond with empathy, professionalism, and speed. If a member of our support team identifies patterns of concern in your play — such as unusually long sessions, rapidly escalating deposit amounts, or repeated attempts to circumvent limits — they are empowered to reach out proactively and, where necessary, apply protective measures to your account.

This page explains all of the responsible gaming tools and resources available to you as a 444r player. We encourage you to read it carefully, bookmark it, and revisit it whenever you feel that your relationship with gambling has shifted in a direction that concerns you.

The 444r platform is strictly for adults aged 18 and above. This is not a guideline — it is an absolute rule. We do not permit minors to register, deposit, play, or bet on 444r under any circumstances. We take our age restriction obligations seriously and have implemented multiple layers of verification to enforce them.

How We Verify Age

All new 444r accounts are subject to a Know Your Customer (KYC) verification process. As part of this process, every player must submit a government-issued photo identification document — such as a National ID card or passport — before withdrawals are approved and before full account functionality is enabled. Our verification team reviews each submission carefully to confirm that the account holder is 18 years of age or older.

In cases where our automated or manual review raises doubts about a player's age, we are authorised to suspend account access and request additional documentation immediately, regardless of the account's deposit or betting history. Any funds deposited by a player who is subsequently found to be under 18 will be returned (minus any amounts that cannot be recovered from completed transactions), and the account will be permanently closed.

Protecting Younger People in Your Household

If you share a device or a household with young people, we strongly encourage you to take the following precautions to prevent inadvertent access to the 444r platform:

• Always log out of your 444r account when you finish your session — never leave a session open on a shared device.
• Do not store your 444r login credentials in your browser's auto-fill if the browser is accessible to others in your household.
• Consider using parental control software on shared devices to restrict access to gambling websites.
• Speak openly with young people in your home about the risks of gambling and why it is an adult-only activity.

Problem gambling is a recognised condition that can affect anyone — regardless of income, education, age, or background. It develops gradually and often goes unrecognised in its early stages because gambling can feel exciting, social, and harmless when it begins. Understanding the warning signs is the first and most important step toward protecting yourself and the people around you.

Problem gambling is characterised by a persistent inability to control gambling behaviour despite negative consequences. It is not defined by the amount of money spent — a person can develop a gambling problem at any spending level if gambling is causing distress, conflict, or harm in their life.

Warning Signs to Watch For

The following questions are adapted from widely used gambling harm screening tools. They are intended to help you reflect honestly on your current relationship with gambling. Read each question carefully and answer truthfully — this checklist is for your own benefit and the results are not recorded or shared with 444r.

Self-exclusion is the most powerful tool available to a 444r player who believes their gambling has become harmful. When you activate a self-exclusion on your account, you are voluntarily requesting that 444r block all access to your account for a defined period. During a self-exclusion, you will not be able to log in, deposit, play, or place bets — and 444r will not send you any promotional communications.

Self-Exclusion Periods Available

How to Request Self-Exclusion

To activate a self-exclusion on your 444r account, contact our support team using one of the following methods. Your exclusion will be activated within 24 hours of your verified request, and in most cases within one hour during staffed support hours:

• Live Chat: Available 24/7 on the 444r platform — use the subject "Self-Exclusion Request"
• Email: Send your request to [email protected] with the subject line "Self-Exclusion Request"

After Your Exclusion Period Ends

When a self-exclusion period of 6 months, 1 year, or 3 years expires, your account is not automatically reactivated. You must make a deliberate, active request to reinstate access. Our support team will conduct a brief wellbeing check before reinstating your account to confirm that you feel ready to return to gambling as a leisure activity. A minimum 24-hour cooling-off period applies between your reinstatement request and your account being reactivated.

One of the most practical and effective ways to stay in control of your gambling budget is to set a deposit limit on your 444r account. Deposit limits cap the total amount you can deposit into your account over a defined rolling time period, ensuring that you cannot spend more than you have decided is affordable — even in moments of impulsivity or excitement.

Available Deposit Limit Types

How Deposit Limits Work

You can set a deposit limit at any time by contacting the 444r support team. When you set a new deposit limit or reduce an existing one, the change takes effect immediately. When you request an increase to an existing deposit limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this delay is intentional and is designed to prevent impulsive decisions made in the heat of a losing streak.

If you attempt to deposit an amount that would exceed your current limit, the deposit will be automatically declined and you will be notified of your remaining allowance for the current period.

Loss Limits

In addition to deposit limits, 444r offers loss limits — a ceiling on the total amount you can lose within a given time period. If your net losses reach the limit you have set, further wagering is suspended for the remainder of the period. Loss limits are an effective tool for players who fund their account in a single deposit but want to ensure they do not spend beyond a defined threshold per session, day, or week.

Wagering Limits

Wagering limits restrict the total value of bets you can place within a rolling time period, regardless of your current balance. They are especially useful for fast-paced games where a high volume of small bets can quickly accumulate into a significant total spend. Contact our support team to configure a wagering limit on your account.

Sometimes you do not need a full self-exclusion — you just need a structured short break to reset. 444r's time-out feature allows you to temporarily suspend access to your account for a defined period without triggering the more permanent restrictions of a self-exclusion. Time-outs are ideal for players who recognise that they are gambling more than usual and want to pause, reflect, and return when they feel more in control.

Time-Out Options

• 24-Hour Time-Out: A one-day break, useful for cooling off after a frustrating session or a period of impulsive play.
• 7-Day Time-Out: A week-long suspension that provides space to assess your habits without the commitment of a longer exclusion.
• 30-Day Time-Out: A month-long break recommended for players who want a meaningful pause to evaluate their gambling behaviour with clear distance from the activity.

During a time-out period, your account is fully suspended — you cannot log in, deposit, play, or bet. You will also be removed from any active promotional mailing lists for the duration of the time-out. Your account data is preserved and your balance is held safely; when the time-out expires, you can log back in as normal.

Session Time Reminders

444r can send you automatic session time reminders — notifications that alert you when you have been playing continuously for a set period (for example, 30 minutes, 1 hour, or 2 hours). These reminders are a gentle prompt to check in with yourself, assess whether you are still enjoying the experience, and decide whether to continue or take a break. To set up session time reminders, contact our support team.

Reality Checks

A reality check is a periodic on-screen notification that displays how long your current session has been running and how much you have deposited and wagered during that session. Reality checks are designed to counter the immersive quality of online gaming environments, which can make time and money feel less tangible than they are. Contact support to enable or configure the frequency of reality checks on your account.

If you are concerned about your gambling — or about the gambling of someone you care about — reaching out for support is the single most important step you can take. You do not need to have reached a crisis point to ask for help. Early conversations with a support professional are far more effective than waiting until the situation has become severe.

444r's customer support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). Our agents are trained to handle responsible gaming enquiries with empathy and full confidentiality. No judgement — just practical support.

Tips for Friends and Family

If someone close to you is showing signs of a gambling problem, it can be difficult to know how to help. The most important thing is to approach the conversation with care and without judgement. Express your concern using specific observations rather than accusations — for example, "I noticed you seemed stressed after your last session" rather than "You have a gambling problem." Offer to help them explore their options and let them know that support is available. You can also contact 444r support on behalf of a player if you have their account details and their consent.